This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Unfortunately our shipping process is automated. Please make sure that you use your correct shipping address into your checkout.

Yes we do.

We aim to ship within 2-3 days. However due to demand there may be delays of upto 1 week. Any longer that a week delay and we will notify you.